Returns
You have the right to advise us of your wish to return goods at any time up to '7 working days starting the day after delivery of your items. The product must be unused and still in ‘new’ condition, the packaging must not be opened or damaged.
To return an item you must have a RMA Number otherwise the item(s) will not be accepted. Follow the procedures below to get a RMA (Return Merchandise Authorisation) number.
How to get a RMA number
Log into your customer account and select the order or item(s) within the order you wish to return.
Once you have selected the item(s) and the reason for return click submit. Your returns RMA (Return Merchandise Authorisation) Number will be available to print off or use.
Sending your items back to us
Please package your item(s) safety and return with a copy of your RMA (Return Merchandise Authorisation) number.
Post your package to the address below:
Website Returns
Chemist Online
10 Jubilee Avenue
London E4 9JD
We recommend that you have proof of posting as we cannot take responsibility for item(s) you send that do not arrive.
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