As we start processing your order as soon as it is placed you cannot amend or cancel it. You will need to wait until you receive the order and then return through our standard returns procedure. Click here to find out more.
Payment methods
We accept most types of debit and credit cards, including Visa, Mastercard, Visa Electron, Solo, Maestro, Delta and American Express. It is also possible to pay for your order by using your Google checkout account.
What if my promotional code does not work?
If you are using a promotional code in the basket prior to selecting your shipping. Please check step ‘2. Your Shipping options’ as there might be an option to select. Please check the promotional codes terms and conditions prior to contacting customer services.
Where is my order?
Please check your order confirmation email for your expected delivery date. You will receive another email once the order has been dispatched, this information is available in ‘My Account’ area, use your user name and password to login.
If you have missed Royal mail or the courier, don’t worry, they will post a card through your door and attempt another delivery. You could contact them directly to arrange something that suits.
I have not received all of my order?
Firstly check your dispatch note to see if all the goods have been detached we may have included items in a separate box. The dispatch email and ‘My Account’ area will tell you the number of boxes dispatched.
If you don't have all of your items, it is possible the carrier company will deliver them at a later date. You can track each parcel on the carrier's website using the parcel IDs shown in your order history.
Occasionally when we pack your order some of the items may not be available. We do not want to delay the rest of your order so we'll cancel the out of stock item and dispatch the rest of the order to you. If this happens, we will send you an email advising of the cancellation. The paperwork for your order will show everything we've included and we'll only charge you for the items we send.
Log into your customer account and select the order or item(s) within the order you wish to return. Once you have selected the item(s) and the reason for return click submit. Your returns RMA (Return Merchandise Authorisation) Number will be available to print off or use.
Where is my refund?
If you have returned an item and are expecting a refund please allow of 10 days for it to appear on your card. We'll send you an email to let you know when the refund has been processed. If you've asked for a replacement and the item is unavailable, we will issue a refund instead. You'll be able to track this through our carrier's website in exactly the same way as your original order. You can keep up to date by referring to your ‘My Account’ pages
